Fuzzy Member Database

Home / Fuzzy / Fuzzy - Member database

Fuzzy - Member database

What was I trying to solve?

• Needed to allow for the integration of auto-refills

• Needed a way for a prescription from a consult to have the ability to be put on auto-refill for the member until the app Rx experience was completed

• Incorporating relevant prescriptions created by Fuzzy

• A single place for doctors and nurses to go to see all of the information we have on a pet, including medications, medical charts, etc.

• Rx team was taking two days to push prescriptions to pharmacy

research: Internal Tools

In my research, I learned quite a few things:

• There was no place for a team member to go to see the full picture of a pet

• There were a lot of actions the user could take on app or on web that didn’t carry over into our internal tools, which was a big information gap between the member and the doctor

• There were no rules around process, causing a lot of bottlenecks to occur

• There wasn’t an easy way to build a cart for a member

  • Note: In order to create a prescription, doctors and nurses were the only ones who could build a cart for a member that incorporated the prescription - this was Shopify limitation

Measurement of Success:

• Increased team efficiency by 150% per person

• Increased auto-refill conversion opt-in rate by 74%

• Average time for Rx to be pushed to pharmacy reduced to 12 hours

Functionality:

• Ability to accommodate new line of business utilizing auto-refills for prescriptions

• Include refill history and order history for each member

• Incorporated information on whether a member filled with Fuzzy pharmacy or with an external pharmacy

  • If it was an external pharmacy, the contact information for that pharmacy was included

• Include quantity filled each time, as well as order status

• Ability to refill quickly from the Kennel pet profile

• Ability to easily view past SOAPs and notes

• Ability to easily view prescriptions and prescription detail

member database

The main need for a centralized member database was to have a location to see all a users pets, pet health history, user actions, and membership information.